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By Phil Rubin, CEO, rDialogue Bridging the Customer Identification Gap to... By Tad Fordyce, SVP, Loyalty, Epsilon Building a Solid Ticketing System By Dawn Smith Bradney, Director, Customer Support and Audit, McKesson Real-Time Personalization: Everything All the Time By Mike Berry, Senior Director, CRM... Successful CRM: Ask Yourself the 5 Key Questions By Charlie Swift, VP-Strategy &... Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms By Kamran Bakhtiari, VP, Marketing, loanDepot Digital Marketing: Four Things to Know By Lauri Vela, SVP Digital Marketing,... Big Data Accelerates the CRM Race By Derek Martin, Executive Director, CRM... Navigating the MarTech Boom: 6 Watch-Outs in Building Better CRM By Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago Service as the New Sales By Bill Ziska, Director-CRM & Mobility, Deloitte Consulting LLP ERP... MRP... CRM: Surprisingly, Most Companies Still Use Spreadsheets! By Stephen G. Kawaja, Chairman & Chief Strategy Officer, TiZE. Investing in Customers Drives 10 Times ROI By Charlie Jackson, CEO, FieldAware Technology as the Major Driver of Customer Experience By Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies To Be at Zero Distance to Customers By Ravi Kumar, EVP & Chief Delivery Officer, Infosys Forget About Legacy, Put Customers Center Stage of your IT Strategy By Fred Slikker, CEO, Intrasurance Technology How to Win in Sports When Your Team Isn't Winning By Jeff Eldersveld, Director-CRM and Analytics, Columbus Blue Jackets 1 2 Next>> Featured Vendors Highbridge: Partners in the Digital Transformation Journey Douglas Karr, Co-founder and Principal, John Underwood, Co-founder and Principal, Manash Sahoo, Co-founder and Principal and Shane Smith, Co-founder and Principal Touchpoint Solutions: Bridging the Gap Between Technology and Outcomes Brett Greathouse, President ON THE DECK Customer Relationship Management 2019 Top Vendors Customer Relationship Management 2018 Top Vendors Customer Relationship Management 2017 Top Vendors Customer Relationship Management 2016 Top Vendors Customer Relationship Management 2015 Top Vendors Previous Next customer-relationship-management 4 EDITOR'S PICK Category Essential Technology Elements Necessary To Enable... By Leni Kaufman, VP & CIO, Newport News Shipbuilding Comparative Data Among Physician Peers By George Evans, CIO, Singing River Health System Monitoring Technologies Without Human Intervention By John Kamin, EVP and CIO, Old National Bancorp Unlocking the Value of Connected Cars By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive... Digital Innovation Giving Rise to New Capabilities By Gregory Morrison, SVP & CIO, Cox Enterprises Staying Connected to Organizational Priorities is Vital... By Alberto Ruocco, CIO, American Electric Power Comprehensible Distribution of Training and Information... By Sam Lamonica, CIO & VP Information Systems, Rosendin... The Current Focus is On Comprehensive Solutions By Sergey Cherkasov, CIO, PhosAgro Big Data Analytics and Its Impact on the Supply Chain By Pascal Becotte, MD-Global Supply Chain Practice for the... Technology's Impact on Field Services By Stephen Caulfield, Executive Director, Global Field... 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